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Baxter Harries is committed to offering outstanding legal advice and client care. However understand that there may be occasions where you may not feel that our best is good enough. If you wish to discuss any part of our service that you are not happy with please contact our offices and we will endeavor to resolve your complaint as quickly as possible.
We have a procedure in place which details how complaints about the firm will be handled. A copy of this procedure is available to you upon request. If you wish to request a copy of our complaints procedure please contact our Head of HR, Laura Carr at firstname.lastname@example.org or the Director Deborah Baxter at email@example.com. Alternatively please contact our offices directly on 01277 362332. We have eight weeks to consider your complaint.
If we have been unable to settle your complaint using our internal complaints procedure you have the right to complain to the Legal Ombudsman, an independent complaints body established under the Legal Services Act 2007 that deals with legal services complaints. You have six months from the date of our final letter to refer your complaint to the Legal Ombudsman.
Alternative complaints resolution bodies (such as Ombudsman Services, ProMediate and Clerksroom) exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme. We confirm that we do agree to use alternative complaints resolution bodies in appropriate circumstances.